FAQ's About Using Purchase Orders Online
Q. Why should I order using school PO’s online?
A. Ordering on the Brook Mays website will provide you with the following benefits:
· 24 hours a day Order Tracking
· Online Low Price Guarantee - Automated
· Incredible Search Capabilities
· Free Shipping **
· 24 hours a day ordering
· Convenience
· Vast Product Selection
Q. I have a representative who visits my school every week. Should I place orders online?
A. Your representative will continue to service your account and monitor every order you place with our company regardless of whether you
place the order online, over the telephone, or in person.
Q. How long does it take to get order I place online?
A. All orders are processed within 24 hours of receipt. If your order is in stock your order should ship out of our warehouse within 24
hours. Most school deliveries will arrive within 1-3 business days.
Q. Who should I call if I want to get information on my order?
A. You should E-Mail our school specialists @ [email protected]. If you
have a local representative they will also be able to get information on your order.
Q. What if I want to return an item I purchased online?
A. You have 3 options, you can return it directly to one of our store locations, you can return it to your local representative*, or you
can E-Mail our returns department @ [email protected]
* If Applicable
** Subject to Current Free Shipping Policies
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