Online Rental - Maintenance and Replacement Information
Loss Protection and Maintenance Agreement
In the event of theft, fire, or loss; the Instrument covered by this Agreement (the "Instrument") will either be
replaced with like condition merchandise at the time of loss or (if permitted by applicable law) this Agreement
cancelled at Seller's discretion so long as payments are current. There is no loss deductible dollar amount.
This Agreement covers only the instrument and case and does not cover a partial loss of individual items such as
bows or other expendable items such as cases, reeds, mouthpieces, straps, lubricants, mallets, sticks, etc.
If the instrument should be destroyed by fire or stolen, Buyer must provide Seller's customer service department
with an official fire or police report within 14 working days of the incident. Seller will maintain the instrument
in playing condition, provided damages are not willful or due to negligence if the payments hereunder are current
at the time of damages. Maintenance coverage shall include: dents on brass instruments, repair of cracked joints
on wood clarinets, replacement on broken bridges and strings on violins, violas, cellos, and basses; re-hair of
bows on stringed instruments and replacement of broken drum heads. Maintenance coverage does NOT include restoration
of finishes or replacement of expendable items such as cases, reeds, straps, lubricants, etc. Seller or its designated
agent must make any and all repairs and replacements. No other repair shop may work on the instrument and any repairs,
damages, or alteration so incurred shall be fully chargeable to the Buyer. Buyer hereby authorizes representatives
of Universal Melody Services to pick up this instrument at a school location for routine repairs and/or warranty
inspection. This Loss Protection and Maintenance Agreement will terminate (i) when this Agreement is terminated or
cancelled, or (ii) if monthly payments hereunder are not current.